{"id":19,"date":"2024-04-24T16:51:06","date_gmt":"2024-04-24T16:51:06","guid":{"rendered":"http:\/\/portfolio.curran-connors.com\/openlane-www\/?page_id=19"},"modified":"2024-07-17T19:08:06","modified_gmt":"2024-07-17T19:08:06","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\r\n<div class=\"cc-block page-section text-align-center content-align-top has-bg block-bg-gray page-header\">\r\n    <div class=\"page-section-wrapper\">\r\n                <div class=\"content-wrapper\">\r\n            <div class=\"wrapper default\">\r\n                <div class=\"inner-column inview\"><div class=\"acf-innerblocks-container\">\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading from-below delay-0\">Need help?<\/h1>\n\n\n\n<p class=\"leading from-below delay-2 wp-block-paragraph\">Check out the most frequently asked questions <a href=\"#faqs\">here<\/a>.<\/p>\n\n<\/div><\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div class=\"cc-block page-section z-10 wp-elements-1 text-align-left content-align-top has-bg block-bg-primary has-text-color block-color-white\">\r\n    <div class=\"page-section-wrapper\">\r\n                <div class=\"content-wrapper\">\r\n            <div class=\"wrapper default\">\r\n                <div class=\"inner-column inview\"><div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-columns equal-columns contact-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column from-below delay-2 is-layout-flow wp-block-column-is-layout-flow\">\r\n<div class=\"cc-block icon-panel text-align-center panel-style-bordered\">\r\n    <div class=\"panel-body\">\r\n        <figure class=\"icon\"><img loading=\"lazy\" decoding=\"async\" width=\"42\" height=\"43\" src=\"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/06\/icon-contact-1.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/><\/figure>        <div class=\"panel-content\"><div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\">Want to talk to a human?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Get in touch with our team today:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-horizontal is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-39697d9b wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"tel:18559252252\">+ 1-855-925-2252<\/a><\/div>\n\n\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100 is-style-outline on-white is-style-outline--1\"><a class=\"wp-block-button__link has-white-background-color has-background wp-element-button\" href=\"mailto:us.support@openlane.com\">us.support@openlane.com<\/a><\/div>\n<\/div>\n\n<\/div><\/div>\r\n    <\/div>\r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column from-below delay-4 is-layout-flow wp-block-column-is-layout-flow\">\r\n<div class=\"cc-block icon-panel text-align-center panel-style-bordered\">\r\n    <div class=\"panel-body\">\r\n        <figure class=\"icon\"><img loading=\"lazy\" decoding=\"async\" width=\"47\" height=\"43\" src=\"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/06\/icon-contact-2.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/><\/figure>        <div class=\"panel-content\"><div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\">Ready for a <br>test drive?<\/h3>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/app.openlane.com\/sign_up?step=0\" target=\"_blank\" rel=\"noreferrer noopener\">Get signed up<\/a><\/div>\n<\/div>\n\n<\/div><\/div>\r\n    <\/div>\r\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column from-below delay-6 is-layout-flow wp-block-column-is-layout-flow\">\r\n<div class=\"cc-block icon-panel text-align-center panel-style-bordered\">\r\n    <div class=\"panel-body\">\r\n        <figure class=\"icon\"><img loading=\"lazy\" decoding=\"async\" width=\"36\" height=\"35\" src=\"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/06\/icon-contact-3.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/><\/figure>        <div class=\"panel-content\"><div class=\"acf-innerblocks-container\">\n\n<h3 class=\"wp-block-heading\">Find fast and <br>easy answers<\/h3>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/intercom.help\/openlane-help-center\/en\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visit the Help Center<\/a><\/div>\n<\/div>\n\n<\/div><\/div>\r\n    <\/div>\r\n<\/div><\/div>\n<\/div>\n\n<\/div><\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\n\n\r\n<div id=\"faqs\" class=\"cc-block page-section z-5 wp-elements-2 text-align-left content-align-top has-bg block-bg-primary has-text-color block-color-white\">\r\n    <div class=\"page-section-wrapper\">\r\n                <div class=\"content-wrapper\">\r\n            <div class=\"wrapper default\">\r\n                <div class=\"inner-column inview\"><div class=\"acf-innerblocks-container\">\n\n<div style=\"height:120px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-3\">FAQs<\/h2>\n\n\n\n<p class=\"has-text-align-center leading has-white-color has-text-color has-link-color wp-elements-4 wp-block-paragraph\">Got questions? We&#8217;ve got answers.<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"cc-block frequently-asked-questions accordian-menu\">\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            How does the Auction work?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1000px\">\n<p class=\"wp-block-paragraph\">The OPENLANE Auctions are weekly on Monday and Thursday 2-4pm CT. Our team handles the inspections and pushes your inventory to our network of buyers.<\/p>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading mb-15\" id=\"h_97feecb39f\">Here is the process for the Auction, after a vehicle is inspected and uploaded:<\/h4>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h6 class=\"wp-block-heading\" id=\"h_530ae9aec9\">Before the auction:<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Choose your Auction date<\/li>\n\n\n\n<li>Set <strong>Reserve<\/strong> and <strong>Starting bid<\/strong> prices<\/li>\n\n\n\n<li>View your vehicles <strong>Condition Reports<\/strong> &amp; <strong>AutoCheck\u00ae warnings<\/strong><\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h6 class=\"wp-block-heading\" id=\"h_1d4f365c2e\">During the Auction:<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Highest bid below reserve: You can choose to <strong>Sell all the way<\/strong>, which makes the reserve the current bid, ensuring your vehicle sells to the highest bidder.<\/li>\n\n\n\n<li>Bid placed with less than 5 minutes remaining: The vehicle will enter <strong>Extension<\/strong>. Additional time is added if bidding continues.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h6 class=\"wp-block-heading\" id=\"h_c9cdedcd39\">After the Auction:<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reserve met: Your vehicle sells to the highest bidder<\/li>\n\n\n\n<li>Highest bid below reserve: You determine whether to accept, counter or reject offer(s) until <strong>11:59pm CT the night of the Auction<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For all sold vehicles, you will receive a confirmation email with next steps.<\/p>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            How does the Marketplace work?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<p class=\"wp-block-paragraph\">Once the inspection is complete,<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>OPENLANE instantly pushes your inventory to our nationwide network of buyers<\/li>\n\n\n\n<li>You set your floor and Buy It Now prices<\/li>\n\n\n\n<li>Buyers make offers and you can accept, counter, or reject their offers<\/li>\n\n\n\n<li>You will receive a confirmation email following all sales with next steps<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Marketplace listings are live for up to three business days and if not sold, will expire at 11pm CT on the third business day.<\/p>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            Do you inspect my vehicles?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<p class=\"wp-block-paragraph\">Yes, 100% of vehicles have detailed inspections conducted by independent, knowledgeable inspectors. All you have to do is hand the inspector the keys and they handle the rest.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Condition Report summarizes the findings of their onsite mechanical and visual inspection on the vehicle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can request that our inspectors stop by weekly on a mutually agreed-upon day for your convenience. Your Market Expansion Manager or Market Performance Manager will help to get your schedule set.<\/p>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            How do I get paid once I sell my vehicle?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<p class=\"wp-block-paragraph\">Once your title is received, your payment will be processed the next following day.<\/p>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            What happens after I sell a vehicle?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/portfolio.curran-connors.com\/openlane-www\/wp-content\/uploads\/2024\/05\/PostSale_NextSteps_OPENLANE.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"791\" height=\"1024\" src=\"http:\/\/portfolio.curran-connors.com\/openlane-www\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane-791x1024.jpg\" alt=\"\" class=\"wp-image-340\" srcset=\"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane-791x1024.jpg 791w, https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane-232x300.jpg 232w, https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane-768x994.jpg 768w, https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane-1187x1536.jpg 1187w, https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane-1236x1600.jpg 1236w, https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-content\/uploads\/2024\/05\/post-sale-next-steps-openlane.jpg 1530w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:10%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:44.45%\">\n<p class=\"wp-block-paragraph\">If at any time this information is not included, please reach out to <a href=\"mailto:us.support@backlotcars.com\" target=\"_blank\" rel=\"noreferrer noopener\">us.support@openlane.com<\/a> for assistance.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"http:\/\/portfolio.curran-connors.com\/openlane-www\/wp-content\/uploads\/2024\/05\/PostSale_NextSteps_OPENLANE.pdf\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">PostSale Next Steps<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            What are the buy fees?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:950px\">\n<p class=\"wp-block-paragraph\">OPENLANE is proud to offer the most competitive fees in the industry, ranging from $50 &#8211; $450 depending on the purchase price and including title transfer and escrow.<\/p>\n<\/div>\n<\/div>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n        <div class=\"accordian-item\">\r\n        <button class=\"accordian-title\">\r\n            What does it cost to sell on OPENLANE?        <\/button>\r\n        <div class=\"accordian-dropdown\">\r\n            <div class=\"accordian-content\">\n<p class=\"wp-block-paragraph\">OPENLANE is proud to offer the most competitive fees in the industry.<br><br>Our experienced, independent pro inspectors perform comprehensive inspections and list your vehicles at no charge on our platform.<br><br>When your vehicle sells, a sale fee will be deducted from the sale price. The sale fee is determined by your dealership\u2019s performance tier (visible on your <a href=\"https:\/\/openlane.com\/stats\" target=\"_blank\" rel=\"noreferrer noopener\">Seller Stats<\/a> page), which is based on your conversion rate and monthly sold vehicles.<\/p>\n<\/div>\r\n        <\/div>\r\n    <\/div>\r\n    <\/div>\r\n\n<\/div><\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/comments?post=19"}],"version-history":[{"count":102,"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":1666,"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/pages\/19\/revisions\/1666"}],"wp:attachment":[{"href":"https:\/\/portfolio.curran-connors.com\/Openlane-(consumer)\/wp-json\/wp\/v2\/media?parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}